fomo support and scams

JomoBench is not fomo and cannot help with your account. We are an independent, unofficial site. We have no access to fomo accounts, we do not offer support, and we will never message you first, ask for a key, a code or a login, or ask you to move money.

How to reach the real fomo

Channel	Where	Use it for
In-app support	Portfolio tab, gear icon, Help and Support, Contact support	Anything; it attaches your account details, including your wallet addresses
Web support	Hover your profile picture, Contact support	Anything, from a browser
Email	[email protected] (named in the terms, the About page and the Google Play listing)	When you cannot get into the app
MFA lockout	Contact support on the app’s lock screen	Lost authenticator app
Bank withdrawal problems	The Contact support button on the withdrawal row or verification screen	Emails Spritz, fomo’s bank partner, with fomo copied
Security warning page	Its Contact support button	After a suspicious link signed you out

Always start the contact yourself, from the app or by typing the address. Do not reply to a message that reached you first.

What real fomo support will never do

From fomo’s security checklist and help articles:

• Ask for your private key, a seed phrase (fomo does not use one), passwords or login codes, “through email, DMs, or any other channel”.
• Ask you to send money, or offer to trade for you, “on any platform”.
• Ask you to install a bookmark, script, extension or remote-access app, or to share your screen.
• Talk to you outside a ticket you opened. fomo adds that its team does sometimes reach out to traders directly; if you get such a message and are unsure, send a screenshot to support from the app and fomo will confirm whether it is real.

Scams aimed at fomo users

Only cases we can source. Domains are written with [.] so they cannot be clicked.

Scam	How it works	What to do	Source
Lookalike site fomoo[.]family	Copies fomo’s site “almost pixel for pixel”, swaps the download button for “Connect wallet”, then drains the wallet	Type fomo.family yourself; fomo has no “connect wallet” feature	PCrisk, July 2026
Drag-to-bookmarks “tracker”, “sniper”, “claim” or “verify” buttons	The button is a bookmarklet: code that runs inside your signed-in fomo session and can act as you	Never use one in a browser signed in to fomo	fomo help centre
“Claim” or “verify” signature requests	After you export your key into another wallet, a site asks you to sign what is really a permission to move a token. It keeps working days later	Only connect to sites you trust; revoke unexpected permissions	fomo help centre
Airdropped scam tokens	Tokens you never bought appear with a fake dollar value, sometimes mimicking a coin you hold	Do not sell, approve or interact with them	fomo help centre
Fake support calls and DMs	Someone “from fomo” offers help, asks for codes or screen sharing	Hang up; contact support yourself	fomo help centre
Fake referral codes	Pages promising 50%, 95% or 100% off fees. fomo documents one discount for every valid code: 10% off the 0.50% rate	Ignore them; see fomo referral code	fomo help centre (the real discount)
Copy bots and “trading tools” that want your key or login	Anything holding your key can move your funds; fomo’s terms let it suspend accounts used through unapproved tools	Never hand over a key; see copy trading	fomo terms §4, §16

If you think you have been scammed

1. Stop adding money to the affected wallet.
2. Contact fomo support from inside the app right away. fomo asks you to say whether you ever exported your key, where it may have been entered, who else used your devices, and whether you saw a sign-in you did not recognize.
3. If a suspicious link signed you out of the web app, follow the Security warning steps: delete the last 24 hours of cookies, delete unfamiliar bookmarks, and sign in again from a clean browser profile.
4. If your key may be exposed, move what is left to a wallet whose key has never left your hands. A key cannot be changed like a password.
5. Keep the transaction hashes (see fomo taxes and trade history for how to find them) and report the scam. In the US you can report it to the FTC at reportfraud.ftc.gov.

Be realistic about recovery. fomo is non-custodial: “No one at fomo has access to your private keys or the ability to reverse any on-chain transaction.” Anyone who offers to recover stolen crypto for a fee is very likely running a second scam.

Check a link in ten seconds

1. Look at the part of the address just before the first single slash. It must be fomo.family or a subdomain of it, such as help.fomo.family.
2. An extra or swapped letter (like the documented fomoo[.]family), extra words around the name, or a hosting suffix such as .pages.dev or .web.app means it is not fomo’s site.
3. If a page asks you to connect a wallet, sign a “claim”, drag a button to your bookmarks, or type a key or seed phrase, leave.

Every address we could verify is on official fomo links.